We process personal information in accordance with PIPEDA and applicable provincial laws. This policy applies to ChimneyCare Canada (“we”, “us”).

Information We Collect

• Contact details (name, email, phone, address, province)
• Service details (property type, chimney condition, scheduling preferences)
• Basic analytics (pages visited, device, approximate location)

How We Use Information

• Provide and improve services
• Issue WETT-ready reports upon request
• Fraud prevention and security
• Legal compliance and record keeping

Sharing

We do not sell personal data. We may share with insurers upon your request, or with service partners under confidentiality agreements.

Your Rights

You may request access, correction, deletion, or withdrawal of consent subject to legal limits.

Open data request tool

Cookies and Tracking

• Essential cookies to maintain session security and service continuity
• Preference cookies (e.g., theme) to improve your experience
• Optional analytics to understand site usage in aggregate

You can change your cookie choice any time using the banner below.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described or as required by law. We use documented schedules and securely dispose of information when no longer needed.

International Transfers

Data may be processed outside of your province or outside Canada by service providers under contractual safeguards and appropriate transfer mechanisms where applicable.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. We will revise the effective date and, where required, provide additional notice.

Contact

Email: [email protected] • Phone: +1-604-555-0182

Effective date: